Terms of Service

1. Accounts and authorized use

Use your account only for information and activities you are authorized to access. Keep your account information current and your sign-in details confidential.

Access to features and records depends on the account, the firm's plan, user permissions, and case subscriptions. Contact info@mycasecare.com about suspected unauthorized use of your MyCaseCare account.

2. Client and case information

Firms and users must have authority to enter, upload, and share information through the Services. Firms are responsible for obtaining the permissions and providing the notices required for their use of client information and communications.

The MCC Attorney app lets firm users view stats and use an inbox to communicate with clients.

Client entries form part of the information available to the firm and may be incomplete or inaccurate. Firms remain responsible for reviewing information used in their legal work and for their professional obligations.

MyCaseCare provides documentation and communication tools. Your firm is responsible for your legal representation. Do not use MyCaseCare to request emergency assistance.

3. Plans and per-case billing

The firm dashboard shows the firm's selected plan, its per-case monthly rate, subscribed cases, and a month-to-date billing estimate.

• New cases are added to the case subscription when they are created. A case remains subscribed until it is removed from billing.
• Per-case amounts are prorated by the time each case is subscribed. Billing calculations use calendar months in the Eastern Time Zone.
• Closing a case does not stop billing. Removing the case from billing stops future accrual; amounts accrued before removal remain in the billing calculation.
• Normal plan changes take effect immediately. Time before and after a change is calculated using the applicable plan's rate. If the dashboard shows a scheduled plan change, the displayed effective date applies.
• Changing a plan also changes the features available under that plan.

Stripe handles payment-method setup. Saving a payment method during signup does not collect a signup payment.

For questions about billing, invoices, or ending your firm's service, contact info@mycasecare.com. Stopping use of the app or uninstalling it does not remove cases from billing.

4. Case subscriptions and access

Removing a case from billing hides that case from the client's available cases. If another subscribed case remains, the client can continue to access the app for that case, subject to the account's access settings.

The firm's existing case records remain available to authorized firm users according to their permissions. Removing a case from billing does not make those records read-only for firm users or delete them.

A firm can add a case back to billing using the case subscription control. See the Privacy Policy for information about records and account access.

5. Messages and referrals

Firm users are responsible for the content of messages they send and for obtaining any permissions required for those communications. They must respect recipients' requests to stop communications.

Plans with broadcast notifications let firm users send announcements to clients. Clients can manage push-notification permissions in their device settings.

The client mobile app's referral feature opens the client's own messaging app to review and send an introduction. The client using this feature is responsible for obtaining the recipient's permission before including them in a group message. The referral activity recorded in MyCaseCare indicates initiation, not confirmed sending or delivery.

6. Third-party connections

Firms can connect supported case-management integrations. These connections exchange information with the connected service. Features available through a connection depend on the integration and the firm's plan.

Connected services have their own terms and privacy practices. Our Privacy Policy identifies services used by MyCaseCare.

7. Acceptable use

Do not access another user's records without authorization, bypass access controls, upload malicious software, interfere with the Services, or use the Services to send unlawful or misleading content. Do not upload or share information you have no right to use.

8. Contact

For questions about these Terms, your account, billing, or ending service, contact: