Privacy Policy

1. MyCaseCare and your firm

MyCaseCare provides documentation and communication tools for law firms and their clients. Firm users manage client and case records in the dashboard. The MCC Attorney app lets firm users view stats and use an inbox to communicate with clients. Clients use the client mobile app to contribute information and access the features available to their account.

Information entered into a firm's account is accessible to its authorized users according to their permissions. Contact your firm about how it uses records in your legal matter.

2. Information handled by the Services

The information handled depends on the features you use and the information you or your firm provide. It includes:

• Account and profile information: names, email addresses, phone numbers, firm details, user roles, sign-in information, and profile details.
• Client and case records: intake answers, case details, pain and symptom entries, treatment and appointment information, expenses, receipts, documents, photos, and messages. These records can contain health, financial, and legal information.
• Referral records: referral activity and contact details submitted through referral forms. The client mobile text-sharing feature described in Section 5 does not send the recipient's contact details to MyCaseCare.
• Billing information: billing contacts, selected plans, payment-setup status, case subscription periods, and calculated billing amounts. Stripe handles payment-method details.
• Policy acceptance records: the account, app used, accepted policy versions, and acceptance time.
• Support communications: information you provide when contacting support, including through the client mobile app's support chat.
• Device and usage information: IP addresses, device and operating-system information, app versions, push-notification identifiers, sign-in activity, feature use, and diagnostic information.

Information is supplied through account and app forms, firm users, connected integrations, and use of the Services. The client mobile app also offers sign-in through Apple and Google.

3. How information is used

MyCaseCare uses information to provide account access; store and display client and case records; support intake, pain logs, appointments, expenses, documents, messaging, and referrals; deliver notifications; manage plans and billing calculations; and record agreement to the Terms and Privacy Policy.

The Services also collect analytics and diagnostic information about feature use, application activity, and errors, as described in Section 6.

4. Service providers and integrations

Providing the Services involves transmitting information to other services. The services used by MyCaseCare include:

Information also moves between MyCaseCare and case-management tools when a firm connects an integration. Those tools have their own privacy practices.

5. Messages and referrals

MyCaseCare sends account invitations by email and text message. Sending a text involves providing the recipient's phone number and message to the delivery provider.

Firm users can send messages and, on plans that include broadcasts, notifications to their clients. Push notifications use the notification permissions on your device. You can change those permissions in your device settings.

When you use the client mobile app's text-sharing referral feature, it opens your device's messaging app so you can review and send an introduction. The recipient details and draft message entered for that feature are not sent to MyCaseCare. MyCaseCare records that you initiated the referral, which does not confirm that a message was sent or delivered. The people included in the group message can see the contact details shared through that message.

6. Analytics and device storage

The dashboard and client mobile app send usage events to Segment. These events include account identifiers, names, email addresses, and firm identifiers or names. Client mobile events include activity such as using pain-log and document features. This analytics information is identifiable.

Application Insights collects diagnostic information, and the dashboard also loads Microsoft Clarity for usage analytics. The website and dashboard load fonts from Google Fonts, which involves your browser connecting to Google.

The dashboard and client mobile app store sign-in information on your device. Browser and device settings let you manage local storage and permissions; clearing sign-in information can require you to sign in again.

7. Records and account access

Removing a case from billing changes the client's access to that case; it does not delete the firm's existing case records. Ending access and deleting stored information are separate actions.

For questions about case records, copies of those records, or their removal, contact your firm. For questions about MyCaseCare account closure or data removal, contact info@mycasecare.com.

8. Privacy questions

Contact us with questions or requests about information handled by MyCaseCare. Do not include passwords or case documents in an initial email.

For the terms that apply to the Services, see our Terms of Service.